Privacy Policy

Plumb Inc respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how it is used and the rights you have in relation to your personal data.

1. Who we are

Plumb Inc is a plumbing, heating and bathroom fitting business based in Taunton, Somerset, providing services to customers across Taunton and the surrounding area.

For the purposes of UK data protection law, Plumb Inc is responsible for the personal information described in this policy.

If you have any questions about this Privacy Policy or how your information is handled, you can contact us through the contact details provided on our website.

2. Information we may collect

When you contact Plumb Inc or use this website, we may collect personal information including:

• your name;
• telephone number;
• email address;
• home or property address;
• details about the plumbing, heating or bathroom work you are enquiring about;
• information you provide through our website enquiry form;
• information you provide by telephone, email or WhatsApp;
• photographs, measurements or other information you provide in relation to proposed or ongoing work;
• records relating to quotations, invoices and work carried out; and
• technical information relating to your use of this website, such as browser, device and website usage information where applicable.

We only collect information that is reasonably required to respond to enquiries, provide quotations, carry out work, manage our business and operate our website.

3. How we use your information

We may use your personal information to:

• respond to enquiries;
• discuss your requirements;
• arrange appointments or property visits;
• prepare and provide quotations;
• provide plumbing, heating or bathroom installation services;
• communicate with you before, during and after work;
• manage bookings and ongoing projects;
• issue invoices and maintain business records;
• respond to questions, complaints or warranty-related matters;
• operate, secure and improve our website; and
• comply with our legal, accounting and regulatory obligations.

We do not sell your personal information.

4. Our lawful basis for using your information

UK data protection law requires us to have a lawful reason for using personal information.

Depending on the circumstances, we may process your information because:

Contract – the information is necessary for us to provide a quotation, take steps at your request before entering into an agreement, or carry out services you have asked us to provide.

Legal obligation – we may need to retain or process certain information to comply with legal, tax or accounting requirements.

Legitimate interests – we may use information where reasonably necessary to operate and protect our business, respond to enquiries, maintain records, improve our services and protect the security of our website, provided those interests do not override your rights and interests.

Consent – where consent is specifically required, for example for certain non-essential website technologies, we will ask you before using them.

These are recognised lawful bases under UK data protection law. Where a business relies on legitimate interests, the ICO requires it to consider the purpose, necessity and impact on the individual.

5. Enquiries and quotations

If you contact us through our website, telephone, email or WhatsApp, we will use the information you provide to understand what work you require and to respond to your enquiry.

This may include contacting you to discuss the work, requesting further information, arranging a visit to your property or preparing a quotation.

If you decide not to proceed with the work, we may retain a limited record of the enquiry for a reasonable period for administration and business record purposes.

6. Customers and completed work

If you become a customer, we may retain information relating to the work carried out, including your contact details, property address, quotation, invoices, correspondence and relevant project information.

This information may be required for accounting, tax, warranty, customer service and legal purposes.

We will not keep personal information for longer than is reasonably necessary for the purpose for which it was collected.

7. Who we may share information with

We do not sell or trade your personal information.

Where necessary, information may be shared with organisations or individuals involved in operating our business or delivering services, including:

• website and hosting providers;
• email and communication providers;
• payment, banking or accounting service providers;
• professional advisers such as accountants;
• tradespeople, suppliers or subcontractors involved in a particular project where necessary; and
• public authorities or regulators where we are legally required to provide information.

Where third parties process personal information on our behalf, we expect them to handle that information securely and appropriately.

8. Website analytics and cookies

Our website may use cookies and similar technologies to operate correctly, understand website usage and improve the website.

Some cookies are essential for the website to function. Other technologies, such as analytics cookies, may require your consent before they are used.

Where consent is required, non-essential cookies should not be placed until you have made a choice.

More information about the cookies used on this website can be found in our Cookie Policy.

The ICO requires websites to provide clear information about cookies and, where required, obtain an active choice before non-essential cookies or similar technologies are used.

9. Third-party services and links

Our website may contain links to third-party services, including services such as WhatsApp, Google or social media platforms.

If you follow a link to another website or service, that organisation will be responsible for how it handles your information under its own privacy policy.

Plumb Inc is not responsible for the privacy practices of third-party websites.

10. How we protect your information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who reasonably require it for business purposes.

No method of storing or transmitting information electronically can be guaranteed to be completely secure, but appropriate measures are taken to reduce the risks involved.

11. How long we keep your information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet any legal, accounting, tax, contractual or warranty obligations.

Different types of information may therefore be retained for different periods.

When information is no longer required, it will be deleted or securely disposed of where reasonably practicable.

12. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information in certain circumstances;
• ask us to restrict how your information is used in certain circumstances;
• object to certain uses of your personal information;
• receive certain information in a portable format where applicable; and
• withdraw your consent where we rely on consent to use your information.

Not all of these rights apply in every situation.

If you would like to exercise any of these rights, please contact us using the details on our website.

13. Making a complaint

If you have concerns about how Plumb Inc has handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Further information is available through the Information Commissioner’s Office website.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our business practices or applicable legal requirements.

The latest version will always be published on this page, together with the date it was last updated.